Program Overview
The Prompt.Doctor Orchestrator Program allows certified AI implementation specialists ("Orchestrators") to offer services, publish tutorials, and monetize their expertise through the platform. Participation is subject to the separate Orchestrator Program Agreement, incorporated into these Terms by reference. In the event of a conflict between these Terms and the Orchestrator Program Agreement on Orchestrator-specific matters, the Orchestrator Program Agreement controls.
Marketplace Levels
Orchestrators are assigned a Marketplace Level — Certified, Pro, or Elite — based on performance, client ratings, and platform activity. Marketplace Level affects visibility, feature access, and revenue share eligibility. Prompt.Doctor reserves the right to adjust Marketplace Level criteria and individual assignments at any time.
Session Payments & Stripe Connect
All session payments between clients and Orchestrators are processed through Stripe. Orchestrators must connect a Stripe account via Stripe Connect to receive payouts. Prompt.Doctor acts as the merchant of record and collects the full session payment from the client. A 20% platform fee is retained by Prompt.Doctor; the remaining 80% is automatically transferred to the Orchestrator's connected Stripe account.
Client Payments for Sessions
When you book a session with an Orchestrator, payment is required to confirm the session. Your payment is processed by Stripe and subject to Stripe's terms of service. Session bookings are not confirmed until payment is received and verified via Stripe webhook. Checkout sessions expire after 30 minutes.
Refund Policy for Sessions
Session refunds are governed by the Refund Policy Engine in the Orchestrator Program Agreement. Key scenarios: (1) Orchestrator cancels — 100% refund; (2) Orchestrator reschedules more than 14 days out and client cancels — 80% refund; (3) Client cancels before work begins — 80% refund; (4) Client cancels with less than 10% work complete — 80% refund; (5) Client cancels with 10% or more work complete — no refund.
Tutorial Revenue
Elite Orchestrators who publish approved tutorials earn 70% of ad revenue generated from those tutorials. Revenue is tracked in the Orchestrator's Ad Earnings dashboard and paid out subject to the minimum payout threshold and schedule in the Orchestrator Program Agreement.
Payout Holds
Prompt.Doctor may place a hold on an Orchestrator's payouts in cases of active disputes, suspected fraud, policy violations, identity verification requirements, or legal/regulatory requirements. Clients are not affected by Orchestrator payout holds — client refunds are processed independently.
Platform Liability
Prompt.Doctor is a marketplace platform and is not a party to the service agreement between Orchestrators and clients. We do not guarantee the quality, timeliness, or outcomes of any Orchestrator service. Prompt.Doctor's liability in connection with any Orchestrator session is limited to the platform fee collected on that transaction.